Field Customer Care Specialist
Hilti are proud to rank 35th in the Times Top 100 Best Companies awards.
What’s the role?
As a Field Customer Care Specialist at Hilti, you will be responsible for our Asset Management, service customers within the Midlands area.
You will cover such locations as: Derby, Nottingham, Leicester and some travel to Birmingham.
This is a great opportunity for someone looking to start a career with a leading global brand!
Who is Hilti?
Unless you work in construction, you probably haven’t heard of us. We’re a hidden gem.
We provide leading-edge tools, technologies, software and services for the professional construction sector. Our customers are loyal and enthusiastic about us. So are our people.
We regularly win Great Place to Work awards globally and have been on the Times Top 100 Best Companies to Work For list in the UK for the past 13 years – we are proud to have been voted #35 in 2019.
Hilti offers the best of both worlds – friendly teams locally and roles across the UK combined with the opportunities only a company of 30,000 people spread across 120 countries can bring.
What does the role involve?
Travelling to customer jobsites / warehouses to manually tag customer assets, commodities and consumables with Hilti ON!Track Asset Management System tags.
Entering asset data into a customer-facing database using both a desktop and smartphone based system.
Training customers on the use of both desktop and smartphone ON!Track applications – From entering asset data themselves to using the system to best help their daily work.
Setting milestones and touch points with the customer, to support software integration as part of a Care Phase.
Nurturing relationships with customers, and helping them find the most innovative and software driven solutions for their needs during the Grow Phase.
What do we offer?
We really value our people and we’ve worked hard to develop a competitive reward package that reflects this. Some of the benefits we offer include:
*Genuine career advancement (more than 80% of all leadership roles are filled internally)
*Competitive salary and above-average performance bonus
*6% employer pension contributions
*Private Health Insurance and Employee Assistance Programme
*33 days’ holiday (inc. Bank Holidays) plus the ability to purchase 5 days more annually
*Paid leave to work on charitable projects
*Hilti Benefits Box, a reward platform offering a cycle to work scheme and shopping and lifestyle discounts/cashback
*Hilti branded van with fuel card
What you need is:
Flexible working is one of many ways that Hilti seeks to ensure that it offers a work-life balance that works for employees and works for the business. We offer flexible working options to suit different stages in your life and aim to support you to find the right balance between work and home life.
Flexible working can take many forms, including but not limited to: job sharing, part-time working, annualised hours, compressed hours, flexi-time, term-time working, working from home, staggered hours, career breaks, time off in lieu, and flexible shift-working*. We also offer employees the option to buy up to five extra days’ annual leave each year.
*Please note that not all options are available for every role and you must complete six months’ service before you are eligible for any change in your working pattern.